Aurora Wellness, LLC Financial Policies
Aurora Wellness, LLC (Aurora Wellness) financial, deposit, cancellation, and refund policy is described below and pertains to all monies and payments made to Aurora Wellness including, but not limited to: credit cards, checks, wire transfers, bank deposits, bank transfers, ACH payments (e-check), cashier’s check, cash, and all other payments.
- Initial consultation
Aurora Wellness requires a $250 consultation fee payable at your initial visit. This fee will be applied to your procedure for up to one year after your initial consultation. Our regular no show fee of $50 applies to appointments not cancelled at least 24 hours prior to the scheduled time of consultation.
- Scheduling Procedure
In order to schedule your gastric weight loss balloon procedure, you will be required to either pay for the procedure in full or make financing arrangements with our financial coordinator. This generally will require you to pay at least 50 percent of the cost of the procedure at the time of booking with the remaining balance to be paid prior to removal of the gastric balloon.
Cancellation of your procedure requires notice of 7 business days in order to avoid a $200 cancellation fee.
- Refunds and Cancellation Policy
All cancellations and requests for refunds must be received by Aurora Wellness in writing, via email or fax. Please allow up to six (6) weeks for processing refunds. Any refund will be the amount paid less any credit card processing fees paid by Aurora Wellness.
The following policy is for all money and payments made to Aurora Wellness:
No refunds are made within three (3) days before the scheduled procedure date. All payments to Aurora Wellness, including payments towards procedure total balance, are subject to full forfeiture. Customers are not entitled to any refund, full or partial, of any kind. However, limited refunds will be dispersed on a case-by-case basis, with no guarantee whatsoever. Refunds are limited in scope, because the financial investment in making arrangements for the surgical suite, procedure center staff, administrative fees, equipment procurement, etc.
Patients can postpone the original procedure date once if made in writing no less than fourteen (14) days prior to scheduled procedure date. Patient can only postpone once (1), without incurring a $200 cancellation fee and possible forfeiture of additional deposits.
- Physician Cancellation Policy
If the procedure is canceled at the doctor’s request because of the following issues:
- the patient did not follow pre-operative instructions, or
- the patient lied, omitted information, misled Aurora Wellness or Aurora Wellness’ staff about their health,
Then all payments made for the procedure are forfeited and additional fees may be charged to reschedule the procedure.
However, if the doctor tries to perform the procedure but encounters an issue preventing a safe procedure with high-outcomes, the doctor has the right to cancel the procedure. Refunds or partial refunds will be at the discretion of Aurora Wellness, LLC.
- Failure to Communicate Policy
If the customer fails to communicate and/or respond to Aurora Wellness’ communication attempts, Aurora Wellness reserves the right to cancel the procedure, and relinquish the procedure date. In the event this happens, the customer will still owe Aurora Wellness, LLC for any and all outstanding balances and will forfeit any payments already made towards their balance.
- Failed Payments, Outstanding Balances Policy
If a credit card or ACH e-check payment fails to clear, for any reason, there will be a $100 one-time fee added to your outstanding balance. Accounts not paid within 15 days of the date of removal are subject to a 2% monthly finance charge.
If bill collections are necessary, the fees associated and incurred by Aurora Wellness, LLC, will be applied to the balance owed.